Refund policy

Last updated: 7 September 2026

14-day refunds for digital purchases

You may request a full refund within 14 days of a one-time plugin purchase or your first paid TERMINAL808 ALL ACCESS subscription payment, without giving a reason. This applies even if you have downloaded or activated the software. No physical return is required.

How to request a refund or withdraw

Email support@terminal808.com with your name, order number and the email used at checkout, and clearly state that you wish to cancel or withdraw from the purchase. You may use this wording: “I wish to withdraw from my TERMINAL808 purchase. Order number: [your order number]. Ordered on: [date]. Name: [your name]. Checkout email: [your email].” You do not have to use this wording or give a reason. Sending your request before the applicable deadline is sufficient.

We will confirm receipt and process an eligible refund without undue delay and within 14 days of receiving your withdrawal request, using the original payment method unless you expressly agree otherwise. Your payment provider may take additional time to display the credit. We do not charge a restocking or refund-processing fee.

After a refund

A refunded plugin licence is revoked and you must stop using that refunded licence. Refunding a subscription payment removes the access supplied by that payment; separately purchased plugin licences remain valid. If you want to stop future subscription charges, also cancel the subscription using the instructions below or explicitly ask us to cancel it in your refund request.

Subscription renewals

You can cancel future ALL ACCESS renewals before your next billing date. Ordinary cancellation leaves access available for the period already paid for and does not automatically refund that period. The voluntary 14-day offer above applies to the first payment, not each renewal. Contact us about an accidental renewal, duplicate charge or other billing problem so we can review it. Any refund or cancellation rights required by law continue to apply. See our Subscription cancellation policy.

Faulty, misdescribed or inaccessible software

If a product does not work as described on a supported configuration, is not delivered, or has another defect, contact us. We will help resolve the issue and provide the repair, replacement, price reduction or refund required by applicable law. The voluntary 14-day window does not limit these rights.

Your statutory rights

Nothing in this policy restricts mandatory consumer guarantees or withdrawal, cancellation and refund rights in your country. We do not treat downloading or activating the software, by itself, as a waiver of a statutory withdrawal right. Where the law gives you longer or stronger rights, those rights apply.