Contact information

Last updated: 7 September 2026

TERMINAL808 is operated by Arcane Group Limited.

Office B, 11/F, Wah Kit Commercial Building, 302 Des Voeux Road Central, Sheung Wan, Hong Kong SAR

Email: support@terminal808.com

Customer support

Contact us for purchase questions, installation or activation help, device changes, refunds, subscription cancellation and privacy requests. Include your order number and the email used at checkout. For technical issues, include your macOS version, DAW and plugin version, and a short description of the problem. Never send your password, payment-card details or device credentials.

Our products are delivered digitally. Please do not send physical returns to our business address.